Job Description
Join our award-winning support team as a Chat Support Specialist in Columbus, OH! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. This full-time position includes comprehensive paid training and immediate start opportunities for qualified candidates. Enjoy competitive compensation, flexible scheduling options, and a supportive team environment focused on your professional growth.
Responsibilities
- Provide real-time customer support via live chat, email, and social media channels
- Resolve technical inquiries, billing questions, and service-related issues
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to resolve complex escalations
- Contribute to knowledge base improvements and process optimizations
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in digital channels
- Exceptional written communication and typing speed (60+ WPM)
- Proficiency with CRM software and chat platforms (Zendesk, Intercom)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- US work authorization and reliable internet connection