Job Description
Join our award-winning customer support team in San Jose, CA! We're immediately hiring Chat Support Specialists with paid training to deliver exceptional customer experiences. No experience required – we'll provide comprehensive training to launch your tech career.
TechConnect Solutions offers competitive pay, flexible scheduling, and advancement opportunities. As a Chat Support Specialist, you'll be the digital face of our brand, helping customers via live chat while working in our modern downtown San Jose office.
Why apply today?
- Start your career with paid training (2 weeks, $15/hour during training)
- Full-time position with benefits (health/dental/vision)
- Performance-based bonuses quarterly
- Referral program ($500 for successful hires)
- Free parking and transit allowance
Responsibilities
- Respond to customer inquiries via live chat within 30-second target
- Troubleshoot technical issues for software/hardware products
- Maintain detailed case notes in CRM system
- Escalate complex issues to Tier 2 support
- Meet/exceed customer satisfaction targets (CSAT >90%)
- Participate in weekly training sessions
- Collaborate with team to improve response protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills
- Ability to type 45+ WPM with 98% accuracy
- Basic tech troubleshooting knowledge
- Customer-first mindset with patience
- Reliable high-speed internet access
- Flexible availability (including weekends)
- No prior experience required