Job Description
Join AustinConnect Solutions' elite customer experience team and become the digital voice of innovative brands! We're seeking dynamic Chat Support Specialists to deliver exceptional real-time assistance from our vibrant Austin hub. This immediate-start opportunity combines competitive compensation with growth-focused training in a fast-paced, tech-forward environment. Perfect for tech-savvy communicators ready to make an impact.
Responsibilities
- Deliver instant, empathetic support via live chat for enterprise clients
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams on complex escalations
- Proactively identify improvement opportunities in customer journeys
- Adhere to SLA metrics and quality assurance standards
- Participate in continuous training on new products/services
Qualifications
- Minimum 1 year customer support experience
- Exceptional written communication skills
- Proficiency in Zendesk and live chat platforms
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- High school diploma or equivalent required
- Austin residency or relocation support provided