Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Austin! We're urgently hiring tech-savvy communicators to deliver exceptional real-time support to our global clients. This immediate-start position offers hybrid work with competitive compensation and rapid career growth. If you thrive in fast-paced digital environments and excel at resolving customer inquiries through chat platforms, this is your opportunity to make an immediate impact.
Responsibilities
- Provide real-time chat support for technical and product inquiries across multiple platforms
- Resolve customer issues with empathy and efficiency while maintaining SLA compliance
- Collaborate with Tier 2 support teams for complex technical escalations
- Document interactions and contribute to knowledge base improvements
- Monitor chat queues during peak hours with proactive engagement strategies
- Participate in daily stand-ups and process optimization initiatives
- Maintain 95%+ customer satisfaction score through personalized solutions
Qualifications
- 2+ years of experience in live chat or digital customer support
- Proficiency with Zendesk, Intercom, or similar CRM tools
- Exceptional written communication with strong grammar skills
- Ability to multitask across 3-4 simultaneous chat conversations
- Technical aptitude for troubleshooting software and connectivity issues
- High school diploma or equivalent; college degree preferred
- Availability for flexible shifts including weekends and holidays
- USTech Systems certification or equivalent training preferred