Job Description
Join our dynamic team at ConnectServe Solutions and become the voice of our customers! We're seeking passionate Chat Support Specialists to deliver exceptional service in a fast-paced environment. This is your opportunity to launch your career in customer support with immediate start dates and comprehensive training. Enjoy competitive benefits, career growth opportunities, and a supportive workplace culture in the heart of New York City.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions accurately in our CRM system while maintaining quality standards
- Collaborate with technical teams to resolve complex issues efficiently
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge and service skills
- Maintain positive customer satisfaction metrics and response time targets
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience via chat/email/phone
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with CRM software and multitasking tools
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Residency in New York State required for on-site position