Job Description
Join our dynamic team as a Chat Support Specialist and become the frontline hero of our digital customer experience! We're urgently hiring tech-savvy communicators to deliver exceptional real-time support via our chat platforms. This immediate-start opportunity offers competitive compensation, flexible scheduling, and comprehensive training. If you thrive in fast-paced environments and love solving problems, apply now to launch your customer service career with a forward-thinking leader in Chicago's booming tech sector.
Responsibilities
- Provide instant, professional support via live chat for 50+ daily customer inquiries
- Resolve technical issues, billing questions, and product concerns with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with Tier 2 teams for complex issue escalation
- Meet/exceed quality metrics (CSAT >90%, resolution time <5 min)
- Proactively identify process improvement opportunities
Qualifications
- Minimum 6 months customer service experience
- Proven chat support proficiency (Zendesk, Intercom, or similar)
- Exceptional written communication with 95+ WPM typing speed
- Associate degree or equivalent certification preferred
- Strong multitasking ability in high-volume environments
- Proficiency with Microsoft Office Suite
- Available for evening/weekend shifts (3:00 PM - 11:00 PM)