Job Description
Join our dynamic team as an urgent hire Chat Support Specialist in Dallas! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This full-time position offers immediate start for qualified candidates ready to hit the ground running. Enjoy competitive pay, comprehensive training, and a collaborative work environment focused on growth.
Responsibilities
- Resolve customer inquiries via live chat with speed and precision
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLAs while maintaining high CSAT scores
- Proactively identify upsell opportunities during interactions
- Participate in ongoing product knowledge training
- Monitor chat queues during assigned shifts
Qualifications
- High school diploma; associate's degree preferred
- 1+ years customer service experience
- Minimum 60 WPM typing accuracy
- Proficiency with Zendesk/Intercom platforms
- Exceptional written communication skills
- Ability to multitask in high-volume environments
- Availability for flexible shifts including weekends
- Strong problem-solving aptitude