Job Description
Join ConnectHub Solutions as a Chat Support Specialist and become the voice of our valued customers! We're seeking empathetic communicators to deliver exceptional support via our live chat platform. This is your chance to launch a rewarding customer service career with immediate start and competitive compensation in Fort Worth's thriving tech sector. Enjoy comprehensive training, flexible scheduling options, and a collaborative team environment where your contributions make a real impact.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across multiple channels
- Maintain detailed case notes and documentation in CRM systems
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and cross-reference customer needs
- Adhere to SLA standards while maintaining high CSAT scores
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives for support workflows
Qualifications
- Minimum 6 months customer service or chat support experience
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in CRM platforms (Zendesk/Salesforce preferred)
- Strong problem-solving abilities with calm demeanor under pressure
- High school diploma or equivalent; college degree a plus
- Availability to work rotating weekends and holidays
- Must pass background check and drug screening
- Residency in Fort Worth/Dallas metro area required