Job Description
Are you a passionate communicator looking for Immediate Start opportunities? Apex Customer Solutions is seeking a dedicated Chat Support Specialist to join our growing team in Charlotte, NC. In this role, you will be the first point of contact for our valued clients, providing exceptional service through live chat platforms.
We are looking for individuals who thrive in fast-paced environments and possess the technical aptitude to resolve customer issues efficiently. If you are ready to kickstart your career with a company that values your time and skills, apply today!
Responsibilities
- Respond to customer inquiries via live chat with a friendly and professional tone.
- Resolve product and service issues by clarifying the customer's request and troubleshooting.
- Accurately enter customer data and issue logs into the CRM system.
- Collaborate with the technical team to escalate complex issues.
- Adhere to all quality assurance standards and service level agreements (SLAs).
- Identify and assess customers' needs to achieve satisfaction.
Qualifications
- High school diploma or equivalent; some college is a plus.
- Proven experience in customer service or technical support (preferred).
- Excellent written communication skills with a focus on grammar and spelling.
- Fast typing speed (minimum 40 WPM).
- Proficiency with computers, MS Office, and CRM software.
- Ability to work independently and manage time effectively.