Job Description
We are seeking a dedicated Chat Support Specialist to join our high-performance team. This is a fantastic opportunity for individuals looking for a Full Time job in New York, NY, with an Immediate Start. As a leader in the customer experience industry, we prioritize talent, professionalism, and career growth.
What We Offer:
- Competitive Compensation: $20 - $25 per hour depending on experience.
- Rapid Onboarding: Begin your journey within 48 hours.
- Modern Technology: Work with industry-leading CRM and support tools.
Join us and become part of a culture that values your contribution and supports your professional development.
Responsibilities
- Provide exceptional real-time support to customers via live chat and messaging platforms.
- Diagnose and troubleshoot technical issues to ensure high customer satisfaction.
- Maintain accurate and detailed records of all interactions in the CRM system.
- Escalate complex issues to senior technical staff when necessary.
- Adhere to all company policies, service level agreements (SLAs), and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, technical support, or call center operations is preferred.
- Proficient typing speed (minimum 40 WPM).
- Familiarity with help desk software (Zendesk, Freshdesk, or Salesforce).
- Ability to work flexible shifts, including weekends and holidays.