Job Description
Join ConnectHub Solutions' award-winning support team in sunny Los Angeles! We're seeking passionate Chat Support Specialists to deliver exceptional customer experiences through our innovative digital platforms. This is your chance to launch a rewarding career in tech support with competitive pay, comprehensive benefits, and growth opportunities. Work in our vibrant downtown LA office with flexible scheduling options and a collaborative culture that values your voice.
Responsibilities
- Provide real-time text-based support to customers via web chat and messaging platforms
- Resolve technical issues, billing inquiries, and product questions with speed and precision
- Maintain detailed case documentation in CRM systems while adhering to SLAs
- Collaborate with Tier 2 support and engineering teams for complex escalations
- Identify trends in customer feedback to improve service quality
- Participate in weekly training sessions on new products and support protocols
- Uphold brand voice guidelines while maintaining empathetic communication
Qualifications
- Minimum 6 months customer service or tech support experience
- Exceptional written communication skills (95+ WPM typing required)
- Proficiency with CRM systems (Zendesk, Salesforce, or similar)
- Strong problem-solving abilities with analytical mindset
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Valid California work authorization and reliable transportation