Job Description
Join our dynamic team as a Chat Support Specialist and become the digital voice of our brand! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat support. This full-time role offers immediate start for qualified candidates ready to make an impact in Miami's thriving tech scene. Enjoy competitive pay, comprehensive training, and a collaborative remote-first environment.
What We Offer:
- Competitive hourly rate ($18-$25)
- Immediate start opportunity
- Flexible remote work options
- Health benefits and 401(k)
- Career advancement paths
Responsibilities
- Provide instant technical and product support via live chat platform
- Resolve customer inquiries with 95%+ satisfaction rate
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 teams for complex issue resolution
- Adhere to SLAs with average response time <60 seconds
- Continuously update knowledge base with new solutions
- Proactively identify upsell opportunities during interactions
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma/GED; college degree preferred
- 2+ years customer service experience
- Proficiency in CRM systems (Zendesk/Salesforce)
- Typing speed of 60+ WPM with 98% accuracy
- Exceptional written communication skills
- Ability to multitask 5-7 concurrent chats
- Fluent in English (Spanish bilingual a plus)
- Reliable high-speed internet connection
- Must be physically located in Florida