Job Description
Join our exclusive hiring event for Chat Support Specialists! TechConnect Solutions is seeking dynamic individuals to provide exceptional customer service through our digital chat platform. This night shift opportunity offers competitive pay, comprehensive benefits, and career growth in San Jose's thriving tech hub. Perfect for night owls who excel in fast-paced environments and value work-life balance. Don't miss this chance to launch your support career with industry leaders!
Responsibilities
- Deliver real-time customer support via chat for software and hardware products
- Resolve technical issues using troubleshooting methodologies and knowledge bases
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with escalation teams for complex problem resolution
- Adhere to SLAs while maintaining high customer satisfaction scores
- Participate in continuous training on new products and processes
- Monitor chat queues during peak hours to ensure response time targets
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication with professional tone and grammar
- Ability to type 60+ WPM with high accuracy
- Proficiency in CRM systems (Zendesk/Salesforce preferred)
- Strong problem-solving skills with technical aptitude
- Flexible availability to work nights (11 PM - 7 AM)
- High school diploma or equivalent; college degree a plus