Job Description
Join our award-winning customer support team and become the voice of our brand! We're seeking passionate Chat Support Specialists to deliver exceptional service during night shifts. This full-time, on-site role in San Antonio offers competitive pay, comprehensive training, and immediate start opportunities. Help us solve customer inquiries, build lasting relationships, and grow your career in a dynamic environment.
What We Offer:
- Competitive hourly pay ($16-$20) + performance bonuses
- Comprehensive health benefits and retirement plans
- Free parking and transit subsidies
- Opportunities for advancement into senior roles
Responsibilities
- Respond to customer inquiries via live chat with empathy and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case notes in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed productivity and satisfaction metrics
- Continuously update product knowledge through training modules
- Escalate high-priority issues to appropriate teams
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication skills (English)
- Ability to type 60+ WPM with 95% accuracy
- Proficiency with CRM software (Zendesk/Salesforce)
- Strong problem-solving and conflict resolution abilities
- Comfortable working independently during night shifts
- Must be available to work flexible schedules (10 PM - 6 AM)