Job Description
Launch your customer service career with SupportHub Solutions! We're hosting a exclusive hiring event for Chat Support Specialists in Philadelphia – no experience needed! Join our dynamic team where you'll provide exceptional digital customer support through live chat channels. We offer comprehensive paid training, competitive benefits, and clear growth paths into senior roles. Perfect for recent graduates or career changers looking to enter the thriving tech support industry.
What We Offer:
- Comprehensive 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Performance-based quarterly bonuses
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time
- Resolve technical issues and product questions using knowledge base systems
- Document all interactions in CRM software with detailed resolution notes
- Collaborate with tier-2 support for complex issue escalation
- Maintain positive CSAT scores above 95%
- Participate in weekly performance reviews and skill development sessions
- Adhere to company communication protocols and brand voice guidelines
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Minimum 45 words per minute typing accuracy
- Proficient in Windows OS and web browsers
- Exceptional written communication skills
- Ability to multitask across 3-4 chat conversations simultaneously
- Customer-focused mindset with empathy and patience
- No prior experience required – we train!
- Must attend on-site hiring event in Philadelphia