Job Description
Join our award-winning customer support team as a Chat Support Specialist! No experience required – we provide comprehensive training to launch your career in tech. Work remotely while helping customers resolve inquiries through our live chat platform. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our innovative Philadelphia-based company. Perfect for recent graduates or career changers seeking an entry point into the digital support industry.
Responsibilities
- Respond to customer inquiries via live chat with empathy and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with team members to ensure consistent service quality
- Meet daily chat volume and response time targets
- Continuously improve knowledge through ongoing training modules
Qualifications
- No prior experience required – open to all backgrounds
- Strong written communication skills in English
- Ability to multitask in a fast-paced digital environment
- Reliable internet connection and quiet home workspace
- High school diploma or equivalent required
- Must pass background check and drug screening
- Availability to work flexible shifts including evenings/weekends