Job Description
Join our dynamic team as a Chat Support Specialist in Indianapolis! No experience needed – we provide comprehensive training to launch your customer service career. Enjoy competitive pay, flexible scheduling, and growth opportunities within a supportive environment. Perfect for recent graduates, career changers, or anyone seeking a fresh start in tech support.
Why LocalCareers Inc.?
- Industry-leading onboarding program
- Health/dental benefits after 60 days
- Remote-first hybrid work options
- Quarterly performance bonuses
Responsibilities
- Deliver exceptional customer support via live chat for diverse client accounts
- Resolve technical issues using proprietary knowledge base tools
- Document interactions in CRM system with 95% accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain 95+ customer satisfaction score
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (no college required)
- Basic computer proficiency (typing 25+ WPM)
- Strong written communication skills
- Ability to multitask in fast-paced environments
- Patience and empathy for customer concerns
- Reliable internet connection (remote option available)
- Openness to learning new technologies