Job Description
Launch your tech career with zero experience! TechConnect Solutions is seeking motivated Chat Support Specialists for our Richmond, Virginia headquarters. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth matters. As a vital part of our customer success team, you'll resolve inquiries via live chat while building foundational skills in communication, problem-solving, and digital tools. Join us to transform your passion for helping others into a thriving career in the tech industry.
Responsibilities
- Deliver exceptional customer support through real-time chat interactions
- Resolve technical and product inquiries using knowledge base resources
- Document customer interactions and maintain accurate case records
- Collaborate with senior agents to escalate complex issues
- Participate in ongoing training to master product knowledge
- Maintain positive customer satisfaction metrics
- Adhere to SLA response time standards
Qualifications
- No prior experience required – we provide full paid training
- High school diploma or equivalent (required)
- Strong written communication skills with attention to detail
- Ability to type 40+ WPM with 95% accuracy
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work
- Basic computer proficiency
- Availability to work flexible shifts including weekends