Job Description
Join our award-winning customer support team in Columbus! We're urgently hiring Chat Support Specialists with comprehensive paid training. Perfect for career changers or tech enthusiasts, this role offers growth opportunities in a dynamic environment. Enjoy competitive pay, flexible scheduling, and a supportive culture focused on your success.
Responsibilities
- Deliver exceptional customer support via live chat platform
- Troubleshoot technical issues for SaaS products
- Maintain detailed interaction records in CRM system
- Collaborate with Tier 2 engineers for complex escalations
- Adhere to SLA metrics and quality standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent
- Minimum 45 WPM typing accuracy
- Strong written communication skills
- Basic technical troubleshooting aptitude
- Ability to multitask in fast-paced environment
- No prior experience required - training provided
- Must pass background check