Job Description
Launch your customer service career with no experience required! CustomerFirst Solutions is seeking enthusiastic Chat Support Specialists in Fort Worth, TX. We provide comprehensive paid training to prepare you for success in our dynamic support environment.
Join our award-winning team and help customers through live chat interactions. This full-time position offers competitive pay, growth opportunities, and a supportive workplace culture. No prior experience needed – just a passion for helping others and a willingness to learn!
What We Offer:
- 4 weeks of paid hands-on training
- Health benefits and 401(k) matching
- Clear career advancement paths
- Modern remote/hybrid work options
Responsibilities
- Respond to customer inquiries via live chat with professionalism and accuracy
- Resolve technical issues, billing questions, and product inquiries
- Maintain detailed documentation of customer interactions
- Collaborate with team members to resolve complex cases
- Adhere to quality standards and response time metrics
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Excellent written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving abilities
- Comfortable using multiple software systems
- Must pass background check and drug screen