Job Description
Join our elite customer support team in the heart of Washington DC! Capital Connect Solutions is seeking passionate Chat Support Specialists to deliver exceptional digital customer experiences. We provide comprehensive paid training and career growth opportunities in a dynamic, tech-forward environment. Perfect for career changers or recent graduates seeking to enter the thriving DC tech scene.
What We Offer:
- 4-week paid training program covering chat protocols, CRM tools, and customer psychology
- Competitive salary with performance bonuses
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement path to Senior Support roles
- Modern downtown DC office with flexible hybrid options
Responsibilities
- Provide real-time text-based support via web chat for high-profile clients
- Resolve technical inquiries, billing questions, and service issues
- Maintain detailed case documentation in Salesforce CRM
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction targets (CSAT) and resolution SLAs
- Identify process improvement opportunities to enhance support efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written communication skills with professional tone
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and critical thinking abilities
- Customer service experience (chat/phone/email preferred)
- Proficiency with web-based tools and basic troubleshooting
- Must pass background check and drug screening