Job Description
Launch your customer service career with our comprehensive paid training program! TechConnect Solutions is seeking motivated individuals to join our dynamic chat support team in San Antonio. No prior experience is required – we provide everything you need to succeed.
As a Chat Support Specialist, you'll be the digital face of our clients, delivering exceptional customer experiences through live chat platforms. Our 4-week paid training program covers communication techniques, product knowledge, and troubleshooting skills. Enjoy competitive pay, flexible scheduling options, and clear advancement paths into senior support or team lead roles.
Why join us? We offer:
- Free industry-recognized certification
- Health benefits after 90 days
- Referral bonuses
- Remote work opportunities post-training
- Monthly performance incentives
Responsibilities
- Respond to customer inquiries via live chat within 60-second response time
- Resolve technical issues and product questions using knowledge base resources
- Maintain accurate customer interaction records in CRM system
- Collaborate with technical team for complex issue escalation
- Participate in weekly performance review sessions
- Adhere to company communication standards and brand voice guidelines
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 45 WPM typing speed
- Strong written communication skills in English
- Ability to multitask in fast-paced digital environment
- Comfortable working with multiple browser tabs simultaneously
- Basic computer proficiency with Windows/Mac OS
- Reliable high-speed internet connection
- Must pass background check and drug screening