Job Description
Join Denver's fastest-growing tech support team as a Chat Support Specialist! We're seeking energetic communicators to deliver exceptional customer experiences through live chat. This part-time role offers flexible scheduling and training for remote work, perfect for students or professionals seeking work-life balance. Our award-winning culture values innovation and growth, with opportunities to advance into senior roles. Apply now for our upcoming hiring event!
Responsibilities
- Respond to customer inquiries via live chat with 95%+ satisfaction rate
- Resolve technical issues for SaaS products using troubleshooting guides
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams on complex customer cases
- Maintain product knowledge through weekly training modules
- Support 3+ communication channels (chat, email, social)
- Meet daily performance metrics (response time, resolution rate)
Qualifications
- 1+ years customer service experience preferred
- 60+ WPM typing accuracy with strong grammar skills
- Proficiency in CRM systems (Zendesk/Salesforce)
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent required
- Reliable internet connection for remote work
- Available 20-30 hours/week with weekend flexibility
- Passion for technology and helping others