Job Description
Are you an exceptional communicator looking for a rewarding career? ConnectLocal Support is currently hiring a Chat Support Specialist to join our team. We are a leading provider of customer service solutions for clients across the United States, with a strong focus on supporting the communities of New York and Virginia.
This is a Full-Time, Work From Home position. You will represent our brand through live chat, providing friendly and efficient solutions to customers. We offer a competitive salary, comprehensive benefits, and a supportive work-from-home culture.
Why Join Us?
- 100% Remote Work from Home (US Only).
- Comprehensive Training Provided.
- Health, Dental, and Vision Insurance.
- Flexible Scheduling Options.
Responsibilities
- Provide timely and accurate responses to customer inquiries via live chat.
- Assist customers with product information, troubleshooting, and account management.
- Maintain a professional, empathetic, and positive tone in all written interactions.
- Identify and escalate complex issues to the appropriate department.
- Document all customer interactions and resolutions accurately in the CRM system.
- Adhere to company policies and service level agreements (SLAs).
Qualifications
- Must be legally authorized to work in the United States.
- Must reside within the United States (US-based IP address required).
- High-speed internet connection and a quiet workspace.
- Fluent in English (written and verbal).
- Excellent typing speed (minimum 40 WPM).
- Previous experience in customer support, chat support, or a related field is preferred.
- Strong problem-solving skills and ability to multitask.