Job Description
Join Phoenix Connect Solutions as a Chat Support Specialist and become the digital face of our innovative tech services! We're seeking passionate communicators to provide exceptional remote customer support via live chat. Enjoy the flexibility of working from home while making a real impact in Phoenix's growing tech scene. You'll troubleshoot technical issues, guide users through digital solutions, and build lasting relationships—all while advancing your career in a supportive environment.
Responsibilities
- Deliver real-time technical support via live chat for software and digital products
- Resolve customer inquiries with empathy and efficiency, maintaining 95% satisfaction rate
- Document interactions in CRM systems and escalate complex issues to senior teams
- Collaborate with cross-functional teams to improve support workflows
- Monitor chat queues during assigned shifts with <2 minute response time
- Contribute to knowledge base articles and training materials
Qualifications
- Minimum 1 year experience in customer support or technical troubleshooting
- Exceptional written communication skills with professional tone
- Proficient in multitasking chat platforms (e.g., Zendesk, Intercom)
- Strong problem-solving abilities with basic tech troubleshooting knowledge
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including weekends and holidays
- High school diploma or equivalent; Associate's degree preferred