Job Description
Join TechConnect Solutions' dynamic team as a Chat Support Specialist! We're hosting an exclusive hiring event in San Diego for talented communicators passionate about delivering exceptional customer experiences. This hybrid role combines remote flexibility with in-office collaboration in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and rapid career advancement opportunities in a tech-forward environment.
Responsibilities
- Resolve customer inquiries via live chat with speed and empathy
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Maintain service level targets for response and resolution times
- Identify process improvement opportunities to enhance efficiency
- Train on new products and technologies quarterly
- Support multiple digital platforms (chat, email, social)
Qualifications
- 1+ years of customer support experience via digital channels
- Exceptional written communication and typing (60+ WPM)
- Proficiency with CRM tools (Salesforce, Zendesk preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Available for on-site San Diego hiring event on June 15th
- Must reside within 30 miles of San Diego