Job Description
Join TechConnect Solutions as a Chat Support Specialist and launch your customer service career in San Francisco! We're seeking passionate communicators to deliver exceptional digital experiences through live chat support. Enjoy comprehensive paid training, competitive benefits, and growth opportunities in our innovative tech environment.
Our 6-week paid training program equips you with industry-leading tools and techniques for resolving customer inquiries efficiently. Work alongside a supportive team in our modern downtown office while developing skills that open doors to advancement in tech, sales, and account management.
What makes us special? We invest in our people through continuous learning programs, quarterly team-building events, and flexible scheduling options. Plus, enjoy health insurance, 401(k) matching, and commuter benefits – all designed to support your professional journey.
Responsibilities
- Deliver real-time support to customers via live chat, resolving inquiries within 5-minute response time
- Document all interactions using Zendesk while maintaining 95% accuracy in ticket resolution
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and seamlessly transfer qualified leads to sales partners
- Maintain 98% customer satisfaction score through empathetic communication
- Participate in weekly training sessions to master new product features
- Contribute to process improvement initiatives to enhance support efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 50 WPM typing speed with 98% accuracy
- Experience with CRM platforms (Zendesk, Salesforce, or similar)
- Exceptional written communication skills with professional tone
- Ability to multitask across 3-4 concurrent chat conversations
- Basic troubleshooting skills for software/hardware issues
- Must pass background check and drug screening
- Authorization to work in the United States required