Job Description
Join our award-winning customer support team as a Chat Support Specialist in Columbus! We're urgently hiring tech-savvy communicators to deliver exceptional real-time assistance to clients across multiple industries. This is your chance to launch a rewarding career with competitive pay, flexible scheduling, and immediate start opportunities. Enjoy a collaborative environment where your problem-solving skills make a tangible impact. Training provided!
Responsibilities
- Deliver real-time customer support via live chat platform
- Resolve technical inquiries, billing issues, and product questions
- Maintain detailed documentation in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Achieve 95%+ customer satisfaction metrics
- Participate in continuous product knowledge training
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional written communication skills
- Proficiency in chat software (Zendesk, Intercom)
- Ability to type 60+ WPM with accuracy
- Strong problem-solving and multitasking abilities
- Availability for evening/weekend shifts
- Basic technical troubleshooting knowledge