Job Description
Join our dynamic team at TechConnect Solutions as a Chat Support Specialist and become the voice of our customers! We're urgently hiring motivated professionals to deliver exceptional digital customer experiences from our Dallas headquarters. This is a rare opportunity to start immediately in a fast-paced environment where your problem-solving skills directly impact customer satisfaction.
As a key member of our Customer Experience team, you'll handle high-volume customer inquiries via live chat, resolve technical issues with empathy and efficiency, and contribute to our mission of making technology accessible to all. We offer competitive pay, comprehensive training, and a collaborative culture that values innovation and growth.
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time SLA
- Troubleshoot technical issues for software/hardware products using remote tools
- Document interactions in CRM systems with detailed resolution notes
- Collaborate with Tier 2 support for complex technical escalations
- Maintain positive CSAT scores above 95% through solution-focused communication
- Participate in continuous improvement of chat scripts and knowledge base
Qualifications
- Minimum 1 year customer service experience in digital support channels
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in CRM platforms (Zendesk, Salesforce, or similar)
- Strong problem-solving abilities with technical aptitude
- Excellent written communication skills with professional tone
- Ability to multitask in high-volume chat environment
- High school diploma or equivalent; college degree preferred