Job Description
Join our award-winning support team as an immediate-opening Chat Support Specialist in sunny San Jose! We're urgently seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. This full-time role offers competitive pay, comprehensive benefits, and a chance to work with cutting-edge technology. If you thrive in fast-paced environments and excel at resolving issues with empathy and efficiency, apply today!
Responsibilities
- Provide instant support to customers via live chat, resolving technical inquiries and product issues
- Document all interactions and maintain detailed case histories in CRM systems
- Collaborate with engineering teams to escalate complex technical bugs
- Proactively identify customer pain points to improve service workflows
- Maintain 95%+ customer satisfaction score with personalized solutions
- Train new hires on chat protocols and product knowledge
- Participate in weekly performance reviews to enhance support quality
Qualifications
- Minimum 2 years experience in customer support or chat-based roles
- Exceptional written communication with typing speed of 60+ WPM
- Proficiency with Zendesk, Intercom, or similar support platforms
- Strong troubleshooting skills for SaaS products and mobile apps
- Ability to multitask 5+ concurrent chat conversations
- Spanish fluency is highly preferred
- Available for flexible shifts including weekends