Job Description
Join our award-winning team immediately as a Chat Support Specialist in Los Angeles! ConnectSolutions Inc. is urgently hiring tech-savvy professionals to deliver exceptional customer experiences via live chat. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a dynamic startup environment. Immediate start available!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues and provide product support
- Maintain detailed customer interaction records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (response time, resolution rate)
- Stay updated on product knowledge and company policies
Qualifications
- 1+ years of customer service or chat support experience
- Excellent written communication skills (WPM 60+)
- Proficiency with CRM tools (Zendesk, Freshdesk)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- High school diploma; college degree preferred
- Available for flexible shifts including weekends