Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're hosting an exclusive hiring event for Chat Support Specialists in Charlotte, NC. This urgent opening requires immediate start dates and offers rapid career growth opportunities. Enjoy comprehensive training, flexible scheduling options, and a dynamic team environment where your communication skills directly impact our clients' success.
Why You'll Love Working With Us:
- Competitive hourly pay + performance bonuses
- Health benefits after 60 days
- Professional development stipend
- Hybrid work model (3 days remote/2 days office)
- Referral program with $1,000 bonuses
Responsibilities
- Deliver exceptional real-time customer support via chat and messaging platforms
- Resolve technical inquiries for SaaS products with 95% first-contact resolution
- Maintain detailed customer interaction logs in Salesforce CRM
- Collaborate with Tier 2 engineers for complex technical escalations
- Proactively identify cross-selling opportunities for premium services
- Participate in weekly performance improvement workshops
- Adhere to SLA standards with <2 minute average response time
Qualifications
- Minimum 2 years customer support experience
- Proficiency in Zendesk and Intercom platforms
- Exceptional written communication skills with 60+ WPM typing speed
- Experience with CRM systems and ticketing workflows
- Ability to multitask across 3-4 concurrent chats
- Problem-solving aptitude for technical troubleshooting
- Flexibility to work rotating weekends (4 shifts/month)
- High school diploma or equivalent required