Job Description
Join our dynamic team as a Chat Support Specialist! We're urgently hiring for immediate full-time positions at our Charlotte hiring event. Deliver exceptional customer service through live chat while resolving inquiries with speed and precision. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a fast-paced tech environment.
What You'll Love:
- On-the-spot interviews during our hiring event
- Comprehensive training and mentorship
- Health, dental, and vision benefits
- Flexible schedule options
Responsibilities
- Resolve customer inquiries via live chat within 2-minute response time
- Maintain accurate documentation of all interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities during customer interactions
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Participate in continuous improvement initiatives
- Adhere strictly to data security protocols
Qualifications
- Minimum 1 year customer service experience
- Proven chat support or digital communication background
- Type 60+ WPM with 95% accuracy
- Proficiency in Zendesk, Salesforce, or similar platforms
- Exceptional written communication skills
- Ability to multitask in high-volume environments
- High school diploma or equivalent