Job Description
Join our dynamic customer experience team in Austin! We're urgently seeking passionate Chat Support Specialists to deliver exceptional digital customer service. This high-impact role requires immediate availability to resolve customer inquiries via real-time chat platforms. Enjoy competitive compensation, flexible scheduling options, and comprehensive training. Be part of a forward-thinking company transforming digital interactions in the heart of Texas tech.
Responsibilities
- Resolve customer inquiries via live chat with first-contact resolution focus
- Maintain detailed chat logs in CRM systems with 99% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities during chat interactions
- Adhere to SLA metrics with under 30-second response times
- Participate in weekly performance optimization workshops
Qualifications
- Minimum 1 year experience in live chat support
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication with zero typos in responses
- Ability to multitask across 3-4 concurrent chat windows
- Strong problem-solving skills with technical aptitude
- Immediate availability to start within 48 hours
- High school diploma or equivalent required