Job Description
Join our award-winning customer experience team as a Chat Support Specialist! ConnectCare Solutions is urgently hiring remote professionals in Ohio to deliver exceptional digital customer support. Enjoy competitive pay, flexible scheduling, and full benefits while working from home. Be part of a culture that values innovation and employee growth.
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions in CRM systems while maintaining quality standards
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify opportunities to enhance customer satisfaction
- Maintain product knowledge through continuous training
- Adhere to SLAs and performance metrics
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience (chat support preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Proficient in CRM software (Zendesk/Salesforce)
- High-speed home internet and quiet workspace
- Ability to multitask in fast-paced digital environments
- Ohio residency required
- Strong problem-solving and conflict resolution abilities