Job Description
Join TechSolve Solutions as a remote Chat Support Specialist and deliver exceptional customer experiences from your home office. This weekend-only role offers the perfect blend of flexibility and impact, allowing you to support our growing client base while enjoying your weekdays free. As a key member of our customer success team, you'll be the digital face of our brand, resolving inquiries with empathy and efficiency.
We're seeking tech-savvy communicators who thrive in fast-paced virtual environments. If you're passionate about helping others and want to build a rewarding remote career with competitive pay and growth opportunities, apply today!
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case notes in CRM system with 100% accuracy
- Escalate complex issues to Tier 2 support with clear documentation
- Collaborate with team using Slack and internal knowledge base
- Meet weekly performance metrics (CSAT >90%, resolution rate >85%)
- Participate in bi-weekly virtual training sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience (chat support preferred)
- Exceptional written communication with 50+ WPM typing speed
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet and quiet home workspace
- Flexible availability: Saturday/Sunday shifts (8am-8pm ET)
- Strong problem-solving skills with attention to detail