Job Description
Join our award-winning support team as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat channels. Enjoy competitive pay, flexible weekend schedules, and comprehensive paid training. Our Columbus hub fosters a collaborative culture with growth opportunities into senior roles and management tracks. We provide all necessary equipment and software – just bring your problem-solving mindset and passion for helping others!
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Maintain detailed case notes in CRM systems for continuity
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities based on customer needs
- Adhere to SLA metrics for response and resolution times
- Participate in weekly training to enhance product knowledge
- Document process improvements for team efficiency
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or chat support experience
- Exceptional written communication skills (typing 60+ WPM)
- Proficient with CRM software and multitasking tools
- Ability to work independently during weekend shifts
- Basic troubleshooting knowledge for common tech issues
- Positive attitude under pressure and adaptable to change