Job Description
Join TechConnect Solutions' dynamic support team as an immediate-start Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences via live chat during weekend shifts in Jacksonville, FL. Enjoy competitive pay, flexible scheduling, and training provided. Perfect for students or professionals seeking weekend opportunities with rapid onboarding. Apply today and start supporting our global clientele tomorrow!
Responsibilities
- Provide real-time chat support for technical inquiries and troubleshooting
- Resolve customer issues using knowledge base and escalation protocols
- Maintain detailed chat logs and documentation for quality assurance
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to SLA targets and customer satisfaction metrics
- Continuously update knowledge of products/services
Qualifications
- Minimum 1 year customer service experience (chat support preferred)
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software and chat platforms
- High school diploma or equivalent (college degree a plus)
- Available for all weekend shifts (Sat/Sun 10 AM - 6 PM)
- Typing speed of 50+ WPM with 95% accuracy