Job Description
Join Our Team as a Chat Support Specialist
Are you a compassionate communicator with a knack for problem-solving? Apex Customer Solutions is seeking a motivated Chat Support Specialist to join our dynamic team in Jacksonville, FL. We pride ourselves on providing paid training and a supportive environment for our employees.
In this role, you will serve as the first point of contact for our valued customers, resolving inquiries efficiently through live chat. Whether you are an experienced professional or looking to start a new career, we want to hear from you!
Responsibilities
- Respond to customer inquiries and issues via live chat in a timely and professional manner.
- Assist customers with troubleshooting technical problems and account inquiries.
- Collaborate with the support team to resolve complex issues escalated by other agents.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Adhere to company scripts and quality assurance standards to ensure brand consistency.
- Identify opportunities to upsell or cross-sell products/services to meet sales targets.
Qualifications
- High school diploma or equivalent required; associate degree or higher is a plus.
- Excellent typing speed (minimum 40 WPM) with high accuracy.
- Strong written communication skills and the ability to convey complex information clearly.
- Must be available to work weekends (Saturday and Sunday) and flexible shifts.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to remain calm and empathetic when handling difficult customer situations.