Job Description
Join TechConnect Solutions as a Chat Support Specialist and kickstart your career in customer service! We're seeking motivated individuals for our weekend shift positions in Jacksonville, FL. Enjoy comprehensive paid training, competitive compensation, and a supportive team environment. Help customers resolve technical inquiries through live chat while building valuable skills in digital communication and problem-solving. Perfect for career changers or those seeking weekend flexibility with full-time benefits.
Responsibilities
- Provide exceptional customer support via live chat for technical products and services
- Resolve customer inquiries, troubleshoot issues, and escalate complex problems
- Maintain detailed documentation of interactions and resolutions in CRM systems
- Collaborate with technical teams to resolve escalated cases efficiently
- Adhere to service level agreements and quality standards
- Continuously improve product knowledge and support techniques
- Support weekend shift operations (Saturday-Sunday, 10 AM - 8 PM)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong typing skills (50+ WPM) and written communication abilities
- Basic technical troubleshooting knowledge for common software/hardware issues
- Customer service experience preferred but not required (paid training provided)
- Ability to work independently and adapt to changing priorities
- Reliable internet connection and quiet home office setup for remote work
- Weekend availability mandatory
- Positive attitude and problem-solving mindset