Job Description
Join our dynamic customer support team in San Jose as a Chat Support Specialist! We're offering a paid training program to help you launch your career in tech support while enjoying weekend shifts that work with your schedule. This role is perfect for tech-savvy individuals who thrive in fast-paced digital environments.
As a key member of our support team, you'll deliver exceptional customer service through live chat channels, resolve technical inquiries, and contribute to a positive user experience. Our comprehensive training program ensures you're fully prepared to succeed, with competitive compensation and opportunities for growth within the company.
Responsibilities
- Provide real-time technical support via live chat for software and hardware products
- Document customer interactions and resolutions in CRM systems
- Collaborate with engineering teams to escalate complex technical issues
- Maintain high customer satisfaction scores through empathetic communication
- Adhere to service level agreements and response time metrics
- Continuously update knowledge base with new troubleshooting solutions
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Proficient in typing with 40+ WPM accuracy
- Strong problem-solving abilities and tech aptitude
- Excellent written communication skills
- Ability to work independently during weekend shifts
- Basic familiarity with Windows/macOS operating systems
- Must pass background check and pre-employment assessment