Job Description
Are you a dedicated problem solver looking for a rewarding career with a flexible schedule? Apex Customer Solutions is seeking a passionate Chat Support Specialist to join our growing team in Washington, DC.
We are currently hiring for our Weekend Shift team. If you have excellent communication skills and a desire to help others, we provide comprehensive paid training to get you up to speed. Join us and become part of an industry-leading support team that values your contribution and offers a positive work environment.
Why Join Us?
- Paid Training: No experience required; we teach you everything you need to know.
- Flexible Schedule: Dedicated weekend shifts with consistent hours.
- Modern Tools: Work with the latest technology and CRM platforms.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via live chat in a professional, empathetic, and timely manner.
- Assist customers with technical troubleshooting, account management, and product information.
- Resolve customer issues efficiently to achieve high customer satisfaction scores (CSAT).
- Document all customer interactions and resolutions accurately in the internal CRM system.
- Identify opportunities to cross-sell or upsell relevant products and services.
- Collaborate with the support team and management to improve processes and service quality.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Must be available to work weekends (Saturday and Sunday) on a set schedule.
- Strong written communication skills with a focus on grammar, tone, and clarity.
- Ability to multitask effectively while managing multiple chat windows simultaneously.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Previous customer service or call center experience is a plus, but not mandatory.