Job Description
Join ConnectLocal Support Solutions as a Chat Support Specialist and become the digital face of our clients' brands! We're hiring passionate communicators to deliver exceptional customer experiences through real-time chat platforms. Enjoy weekly pay, a vibrant Austin team culture, and opportunities for growth in the rapidly expanding digital support space.
Why Join Us?
- Weekly paychecks (no more waiting for monthly payroll!)
- Comprehensive training on cutting-edge chat tools
- Health benefits, PTO, and retirement plans
- Hybrid work options (3 days remote/2 days in-office)
- Career advancement into senior support or team lead roles
Responsibilities
- Resolve customer inquiries via live chat with speed and empathy
- Document interactions accurately in CRM systems
- Escalate complex issues to senior specialists
- Maintain product knowledge through continuous learning
- Support multiple clients simultaneously during peak hours
- Contribute to knowledge base improvements
- Meet/exceed performance metrics (CSAT, resolution time)
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer support experience (chat/voice)
- Exceptional written communication skills
- Proficient with Zendesk, Intercom, or similar platforms
- Type 50+ WPM with 98% accuracy
- Ability to multitask in fast-paced environments
- Resilience under pressure and conflict resolution skills
- Must be authorized to work in the US