Job Description
Join our award-winning support team as a Chat Support Specialist in Fort Worth! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat channels. Enjoy weekly paychecks, flexible scheduling, and comprehensive training—all with immediate start opportunities.
At ConnectCare Solutions, we value your skills and dedication. This remote-friendly role allows you to help customers resolve inquiries while growing your career in a dynamic environment. Perfect for students, parents, or anyone seeking supplemental income with zero commute!
Responsibilities
- Respond to customer inquiries via live chat with under 60-second response times
- Resolve technical issues, billing questions, and product concerns using knowledge bases
- Maintain detailed case documentation in CRM systems
- Collaborate with tier-2 support for complex escalations
- Meet weekly performance metrics for CSAT and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Typing speed ≥ 45 WPM with 98% accuracy
- Proficiency with Zendesk, Salesforce, or similar platforms
- Ability to multitask across 3-5 concurrent chats
- Reliable high-speed internet and quiet workspace
- Available for evening/weekend shifts