Job Description
Join our award-winning customer support team and transform lives through digital communication! ConnectCare Solutions is seeking empathetic Chat Support Specialists in Seattle to deliver exceptional remote customer experiences. We offer competitive weekly pay, comprehensive paid training, and a flexible remote-first culture where your communication skills shine.
As a valued member of our support family, you'll handle inquiries via our secure chat platform while resolving technical issues with patience and professionalism. We provide all necessary equipment and training, so you can focus on building meaningful customer relationships from day one.
Responsibilities
- Deliver real-time support via chat for product inquiries and technical troubleshooting
- Maintain detailed case documentation in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex customer issues
- Proactively identify upsell opportunities based on customer needs
- Adhere to SLAs with average response time under 90 seconds
- Participate in weekly performance reviews and skill development sessions
- Contribute to knowledge base documentation for common resolutions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience via chat/email
- Exceptional typing speed (60+ WPM) with 95% accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce)
- Strong problem-solving abilities with calm demeanor under pressure
- Ability to work independently in remote environment
- Available for rotating weekends (1-2 shifts/month)
- Must pass background check and drug screening