Job Description
Join our award-winning support team and transform customer experiences through chat! We're seeking passionate Chat Support Specialists in Jacksonville to deliver exceptional service with weekly pay and immediate start. Enjoy a modern remote-friendly environment with growth opportunities in a rapidly expanding tech company. Your expertise will directly impact customer satisfaction and brand loyalty.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Document cases accurately in CRM systems with detailed notes
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities during customer interactions
- Maintain product knowledge through continuous training
- Meet/exceed daily chat volume and response time targets
Qualifications
- Minimum 1 year chat support or customer service experience
- Exceptional typing speed (50+ WPM) with 99% accuracy
- Proficiency in CRM software (Zendesk/Salesforce preferred)
- Strong problem-solving and de-escalation skills
- Available for flexible shifts including weekends
- High school diploma or equivalent required