Job Description
Join our award-winning tech support team and launch your customer service career with weekly pay and paid training! We're seeking passionate Chat Support Specialists in Seattle to provide exceptional digital assistance to global clients. Enjoy a flexible schedule, comprehensive benefits, and growth opportunities in a dynamic tech environment.
Why You'll Love Working Here:
- Weekly direct deposit paychecks
- 4 weeks of fully paid training
- Health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Deliver real-time chat support via web and mobile platforms
- Resolve technical issues and customer inquiries within SLAs
- Document cases accurately in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly skill-building workshops
- Support product launches and feature updates
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing speed with 98% accuracy
- 1+ years customer service experience
- Proficiency in Zendesk/Salesforce platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and empathy skills
- Available for rotating weekend shifts
- Passion for technology and helping others