Job Description
Join NexaConnect Solutions as a Chat Support Specialist and enjoy the flexibility of remote work with weekly paychecks! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our digital chat platforms. This full-time role offers stability, growth opportunities, and the chance to work from anywhere in Georgia while making a real impact.
Our ideal candidate thrives in fast-paced environments, possesses strong problem-solving skills, and values customer satisfaction above all. With competitive compensation, comprehensive training, and a supportive virtual team, this is your opportunity to build a rewarding career in customer service.
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues using knowledge base and troubleshooting protocols
- Document interactions and maintain accurate case histories in CRM system
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed monthly KPIs including CSAT scores and resolution rates
- Participate in weekly team training and process improvement initiatives
- Monitor chat queues during assigned shifts with 99% availability
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in digital support
- Type 45+ WPM with 98% accuracy in live chat environments
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Strong written communication with professional tone
- Reliable high-speed internet and quiet home office setup
- Ability to multitask across 3-4 simultaneous chat conversations
- Available to work rotating weekends and holidays as needed