Job Description
Join ConnectHub Solutions as a Customer Experience Specialist and transform how we serve our clients! This full-time remote role offers the flexibility to work from anywhere in the New York metro area while making a real impact. We're seeking empathetic communicators to deliver exceptional support through phone, chat, and email channels. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual team environment where your growth matters.
At ConnectHub, we believe in empowering our people with cutting-edge tools and ongoing training. If you're passionate about problem-solving and thrive in dynamic settings, this is your chance to build a rewarding career with a forward-thinking company.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using CRM systems and knowledge bases
- Document interactions accurately and maintain customer data integrity
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing product and process training
Qualifications
- High school diploma; associate/bachelor's degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM tools (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Reliable home office setup with high-speed internet
- Ability to work independently with minimal supervision