Job Description
Join our award-winning customer support team at Pacific Support Solutions! We're seeking passionate individuals to represent leading brands in our state-of-the-art Seattle call center. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment where your growth is our priority. Immediate openings available!
Why Work With Us?
• Weekly pay with performance bonuses
• Paid training and career development programs
• Health, dental, and vision insurance
• Employee discounts and wellness programs
• Modern downtown Seattle location with transit access
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient with Windows OS and CRM software
- Reliable internet for hybrid work flexibility
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including weekends